Frequently Asked Questions
Everything you need to know about your journey with Utopia Records.
How do you ensure vinyl records aren't damaged during shipping?
We use specialized, reinforced corrugated cardboard mailers designed specifically for vinyl. Each record is padded with bubble wrap or cardboard stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened media?
To maintain the quality of our collection, we only accept returns on opened records if they are found to have a manufacturing defect or significant playback issues. Unopened items can be returned within 30 days of purchase.
Do you ship internationally?
Yes, Utopia Records ships to music lovers worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
How can I track my order?
Once your order is processed and dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the 'Used' records inspected for quality?
Absolutely. Every pre-owned record undergoes a rigorous cleaning process and a visual/auditory inspection. We use the Goldmine Standard for grading to ensure you know exactly what condition your vinyl is in.